Frequently asked questions

We provide customs clearance of import and export goods, certification, cargo delivery and logistics, help with foreign trade contracts, product sourcing and delivery, and consulting on foreign trade activity.

Call us, write on Telegram or leave a request on the website. Briefly describe the goods, the route and the documents you already have — we will explain what is needed and what the next steps are.

We work with companies and individual entrepreneurs — from first-time importers to businesses that ship regularly.

Our office is open from 8:00 to 20:00, and we answer questions about your cargo 24/7 by phone and Telegram.

Usually a contract, commercial invoice, packing list and a transport document (CMR, railway or air waybill). Certificates and permits are added if your goods require them. The exact list depends on the goods — send us a description and we will confirm it.

It depends on the type of goods, how complete the documents are and whether customs selects the shipment for inspection. When the documents are ready and correct, the process is much faster — after reviewing your documents we will give you a realistic estimate.

You can file a declaration yourself, but a mistake in the HS code, customs value or documents leads to delays, extra payments and fines. A broker works with these procedures every day, checks everything before submission and communicates with customs for you.

The HS code of the goods, their customs value, country of origin and the duties and taxes that apply to them. We calculate the payments in advance, so there are no surprises when the goods arrive.

Depending on the goods: a conformity certificate, a hygiene (sanitary) conclusion, veterinary or phytosanitary documents. Some goods need none of these — we will check for you.

It depends on the product type and its HS code. Send us the product name, a description and, if you have it, the HS code — we will tell you which documents are required.

We organise delivery by road, rail and air and choose the option that fits your cargo, budget and deadline.

Yes — this is our main advantage. One team plans the route, prepares the documents and clears the goods, so the cargo does not wait at the border.

The price depends on the route, weight and volume of the cargo, its type, the transport mode and how urgent the delivery is. Send us the details and we will prepare an offer.

Yes. Tell us what products you need, and we will look for suitable suppliers, help compare offers and organise delivery to you.

Yes. We help prepare or review a contract so that the goods, prices, delivery terms and responsibilities are clearly defined and match customs requirements.